Effective Date: 01 May 2026
Welcome to Chaafi Translation. We are committed to protecting your privacy and ensuring that your personal data is handled securely, transparently, and in compliance with applicable data protection laws.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Full name
- Email address
- Phone number
- Billing information
- Address (if required for document delivery)
1.2 Documents and Content
- Files and documents you submit for translation
- Any personal or sensitive information contained within those documents
1.3 Technical Data
- IP address
- Browser type and version
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Provide translation, sworn, and certified services
- Process and deliver your documents
- Communicate with you about your order
- Issue invoices and process payments
- Improve our services and website performance
- Comply with legal and regulatory obligations
3. Legal Basis for Processing (Global Use)
Depending on your location, we process your data based on:
- Your consent
- Performance of a contract (providing translation services)
- Legal obligations
- Legitimate business interests (e.g., improving services, preventing fraud)
4. Confidentiality of Documents
We treat all documents as strictly confidential:
- Only authorized personnel access your files
- Documents are used solely for translation purposes
- We do not sell, rent, or share your content with third parties
For sworn and certified translations, confidentiality is a core professional obligation.
5. Data Sharing
We may share your data only in the following cases:
- With translators or linguists directly involved in your project
- With payment processors for billing purposes
- When required by law, court order, or legal authority
All third parties are required to maintain confidentiality.
6. Data Storage and Security
We implement appropriate security measures to protect your data, including:
- Secure servers
- Access control restrictions
- Encrypted file handling where applicable
We retain documents only for as long as necessary to provide services or comply with legal obligations.
7. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember user preferences
You can disable cookies in your browser settings, but some features may not function properly.
8. International Data Transfers
As a global service, your data may be processed in different countries. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally possible)
- Restrict or object to processing
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
10. Data Retention
We retain personal data only as long as necessary:
- To complete your translation project
- To comply with legal or accounting requirements
- To resolve disputes or enforce agreements
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
12. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect personal data from minors.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
14. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Chaafi Translation
Email: walid@chaafi.com
Website: https://translation.chaafi.com/